Track your order
Where is my order?
There are two ways to see exactly where your order is, and both take under a minute.
1. Sign in with your email
Go to your account and enter the email address you used at checkout. We send you a six-digit code — no password to remember. Once you are in, every order you have placed is listed with its current status and, once it ships, the carrier tracking number.
2. Use the link in your email
Every order gets two emails from us: a confirmation when you place it, and a shipping notice when it leaves the warehouse. Both contain a direct link to your order status page — no sign-in needed. The shipping notice is the one with the tracking number.
If you cannot find them, check your spam folder and search for Curbstruck.
When should I expect it?
Orders leave our warehouse in the United States. Standard shipping is free on orders of $75 or more and flat $9.90 below that; Fast Express is $14.90 if you need it sooner. Tracking goes live once the carrier scans the parcel, which can take up to one business day after you get the shipping notice.
Something looks wrong
If your parcel is marked delivered and you do not have it, or the tracking has not moved for several days, contact us with your order number and we will chase the carrier for you.
If the item itself arrived damaged or is not what you ordered, send us photos within 48 hours of delivery and we replace or refund it at no cost to you — that is written into our refund policy.